Booking conditions

GENERAL CONDITIONS OF SALE OF LOUVRE HOTELS GROUP SERVICES

Updated on May 10, 2023  

OWNER, HOST AND PUBLISHER OF THE SITE

‍LHG EXPLOITATION, a simplified joint stock company with a single shareholder with a capital of 1000 euros, whose head office is located in Tour Voltaire — 1 Place des Degrés, 92800 Puteaux/La Défense CEDEX, registered in the NANTERRE Trade and Companies Register under number 823 421 615 (hereinafter “” LHG EXPLOITATION ”)

Publishing Director: Cyril VAUSSARD

Tel: +33 (0) 1.73.21.98.99 - Email: relation@louvre-hotels.com
Individual VAT number: FR 12 844 183 434
SIRET: 823 421 615 00027

PLEASE READ THESE GENERAL TERMS AND CONDITIONS OF SALE FOR LHG OPERATING SERVICES CAREFULLY BEFORE MAKING ANY RESERVATION

LHG EXPLOITATION sells the services on its Hosho Hostels sales site (https://www.hosho-hostels.com/) (hereinafter referred to as the”Services”).

These general conditions of sale (hereinafter the” CGV ”) apply to any reservation made by a non-commercial natural person on an individual basis (hereinafter the” Customer ”) on the LHG EXPLOITATION Services, in one of the LHG EXPLOITATION establishments operated under the Hosho brand (hereinafter the” Commercial brand ”).

The Customer is invited to contact the establishment he selects to find out the terms of stay of each establishment (hereinafter the “” CGVSéjour ”).

By using the Services, the Customer acknowledges having full legal capacity allowing him to engage under these Terms and Conditions and guarantees the veracity and accuracy of the information he provides.

The Customer chooses the offers presented on the Services that are valid at the time of their consultation.

The Customer's agreement concerning the GTC occurs during the reservation so that the Customer acknowledges having read them and accepts them without reservation; no reservation is possible without this acceptance. ‍

ARTICLE 1 - DEFINITION

The terms defined in this article, beginning with capital letters, whether used in the singular or plural in the CGV, will have the following meaning:” Customer (s) ” :refers to natural, non-commercial, adult and capable persons who make individual reservations (as opposed to group bookings) for personal purposes on the LHG EXPLOITATION Services.

” CGVSéjour ”: refers to the document (s) issued by the establishment and describing the terms and conditions of stay, in particular arrival and departure times, children's policies, etc. The Customer is invited to contact the establishment to find out its Stay Terms and Conditions.

” Data” : refers to all the information provided by the Customer during reservation operations, concerning him and concerning the third natural persons for whom he makes a reservation, including personal data.

” Personal data ”: refer to any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity, or to one or more specific elements specific to his physical, physiological, genetic, genetic, psychological, economic, cultural or social identity.

” Establishment (s) ”: refers to Commercial Brand hotel establishments for which it is possible for a Customer to make reservations through the Services.

” Offer (s) ”: refers to the accommodation proposal (beds, rooms, apartments, villas, etc.) in an Establishment published on the Services including in particular the description of the Establishment, the presentation and the particularities of each accommodation, the applicable rate, the guarantee and cancellation conditions. The Customer is reminded that, depending on the Establishment booked, terms and conditions of stay per Establishment may apply. If necessary, the Customer contacts the selected Establishment to find out about it.

“Booking (s)”; “Online booking (s)” : reservation (s) of accommodation in an Establishment made via the Services.

“Services ” : refers to the Commercial Brand Site on which Customers can make Individual Bookings at Establishments.

” Site ”: refers to the website on which the LHG Trademark EXPLOITS and is marketed, and on which Customers can make Individual Bookings in Establishments.

“Reserved rate”: refers to the Price and the applicable conditions (cancellation, modification, etc.) under these Terms and Conditions and the Offer issued by the Establishment, retained and accepted by the Customer as part of his Reservation and after confirmation of his Reservation. This Rate may include local taxes and/or surcharges corresponding in particular to the additional services selected by the Customer.

ARTICLE 2 - RESERVATIONS — GENERAL RULES

2.1. Booking process

The online Booking made by the Customer is made on the Services.

The Reservation is deemed to have been formed as soon as a reservation number is communicated to the Customer on the confirmation screen; The Customer receives his reservation confirmation by e-mail.

For each Booking, a Booking number is issued to the Customer. It allows the Customer to cancel their Booking when this is made possible by the special conditions applicable to the Rate Booked by the Customer.

The Customer undertakes, prior to any Booking on the Services, to complete the mandatory information requested on the online Booking form.

2.2. Price display

For any Booking on a Service, the prices are valid at the time the Customer consults the Service.

Depending on the country's legislation, prices “starting from” are displayed inclusive of all taxes or excluding taxes at the time of consultation. In any event, before confirming the Booking, the price to be paid by the Customer is displayed with the details of the applicable taxes, in the Booking summary. This price includes the taxes applicable on the day of the consultation and any change in the applicable rate will automatically be reflected in the prices displayed on the billing date.

Any conversion into a currency different from that used by the Establishment is indicative and not contractual.

All Bookings, regardless of their origin, are payable in the Establishment's local currency, unless otherwise specified on site by the Establishment. The Customer can contact the Establishment directly to have this information and to know its Stay Terms and Conditions.

If the debit to the Establishment is made in a currency other than that confirmed on the Reservation, the exchange costs are borne by the Customer.

In the event of a change in the conditions of the Offer during the Booking process on the Services (e.g. price, availability, etc.), the Customer is informed before confirming his Booking.

Prices are dynamic and can be modified at any time without this being applicable to Bookings already confirmed, unless legal or regulatory taxes imposed by the competent authorities are modified.

At the time of Booking the Services, the Customer has the choice between two different rates:

- The non-refundable rate: reservation on the internet at least one (1) day in advance allowing you to benefit from a reduction of up to ten percent (10%) compared to the flexible rate. Offer valid according to dates and subject to room availability at this rate. Offer is non-refundable, non-modifiable, non-cancellable and cannot be combined with other promotions. An ID must be presented to the hotel during the stay.

- The flexible rate: online reservation can be cancelled and modified free of charge up to 48 hours before the scheduled arrival date (local time of the Establishment). Beyond that, the Customer will not be able to obtain any refund of his reservation.

2.3. Cancellation/Modification of the Booking by the Customer

• With each Reservation, a Reservation number will be issued to the Customer, which will allow him, if necessary, to cancel his Reservation, when this is made possible by the special conditions applicable to the Rate Booked by the Customer.
• The conditions of the Reserved Rate specify the procedures for cancelling and/or modifying the Customer's Reservation. When this is made possible by the Rate Booked by the Customer, any cancellation can be made on the “My Bookings” section of the customer area or at the Establishment.
• The bank card is debited for the full amount of the stay, taxes included (except for local taxes which are always paid by the Customer on site at the Establishment) on the day of the Reservation. The Customer contacts the Establishment to find out the applicable legislation.
• The modification of the Reservation can be made directly to the Establishment, whose telephone details are specified on the Booking confirmation sent by email.
• In the event of interruption of the stay due to the Customer, the full agreed price will be collected.
• All Bookings are nominative and cannot under any circumstances be transferred to a third party, whether free of charge, for a fee or for commercial purposes.

Case of promotional offers: The Services may offer promotional offers. Where applicable, the conditions of the offers are mentioned on the page dedicated to the offer and in the conditions of the Booked Rate.

In application of article L.121-21-8 of the Consumer Code, the right of withdrawal provided for in article L.121-21 is not applicable.

2.4. Services Booking Hours

In most Establishments, the sale of accommodation online on the Services stops on the same day between 20:30 and 22:00 (local time of the Establishment). The Customer can contact the Establishment after this time to check the availability of the accommodation.

Attention, the Establishments close at 23:00 (local time of the Establishment). A later arrival is possible; the Customer contacts the Establishment to find out these modalities.

The Customer contacts the Establishment to find out its Stay Terms and Conditions.

ARTICLE 3 - PAYMENT

3.1. General rules

All Bookings, regardless of their origin, are payable in the Establishment's local currency, except stipulation Contrary. The Customer is invited to contact the Establishment to find out its CGVSéjour and its specific payment rules.

If the debit to the Establishment is made in a currency other than that confirmed on the Reservation, the exchange costs are borne by the Customer.

Bank pre-authorization as a guarantee: Pre-authorization conditions are specific to each Institution. On the day of the Customer's arrival, the Establishment has the option of requesting pre-authorization from the Customer's bank card on their bank card up to the amount of the Reservation to which may be added a fixed amount aimed at covering expenses made on site and not included in the Reserved Rate (such as minibar consumption or tourist tax), and any proven damage to the room caused by the Customer. Pre-authorization corresponds to a fixed sum of money whose amount is determined by the Establishment according to the number of rooms and nights reserved.This sum of money is reserved on the account of the Customer holding the bank card. With rare exceptions related to contracts concluded between banks and payment terminal providers (TPE), bank pre-authorization is not subject to a debit. However, depending on the banking institution, the pre-authorization request may temporarily reduce the limit of the bank card used by the Customer to guarantee the possible future debit or appear as a pending debit. At the end of the stay and the payment of its Reservation, the Establishment requests to relax the pre-authorization from the Customer's bank unless the hypotheses for which it was requested are fulfilled during the stay. Taking into account the release of the pre-authorized amount usually takes twenty-four (24) to forty-eight (48) hours but the delay can reach seven (7) business days or more, depending on the Customer's bank.

To activate a pre-authorization request, the Customer is invited to provide his bank card data. The Customer is informed in advance of the characteristics of the pre-authorization request. Bank card data is kept by the payment provider as part of a strict bank data security policy. In the event of refusal of pre-authorization by the Customer's bank, the Reservation cannot be guaranteed.

In the event that the Customer does not show up at the Establishment on the day of their reservation (“no-show”), the reservation is considered cancelled and the cancellation conditions of the reserved Rate apply. The Customer will not be able to claim any refund of his Booking.

3.2. Means of payment

3.2.1. Means of payment on the Services

Payment on the Services is made by bank card.

Prepayments made on the Online Services, by bank card, are secure. They are collected either directly by the selected Institution or transited via the intermediary of LHG EXPLOITATION's technical service provider according to monetary and geographical criteria. If necessary, the Customer is redirected to the secure web page of the technical service provider to make his payment.

The Customer may be asked to present to the Establishment the same bank card with a number identical to that used at the time of the Booking to guarantee his reservation or to make his prepayment. Otherwise, the Booking cannot be guaranteed.

When payments are collected on the Services either directly by the Establishments, or through the technical intermediary of LHG EXPLOITATION, the bank cards supported are Visa and Master Card. Other payment methods may be supported such as Carte Bleue, American Express, AlliPay, WeChatPay, UnionPay. For any online prepayment, only the means of payment taken care of by the Establishment in which the Customer makes a Booking may be chosen by the Customer on the Services.

3.2.1.1. Security of payments on the Services

In order to ensure the security of payment by bank card on the Services, the Customer must send to LHG EXPLOITATION the visual cryptogram (CVV) appearing on the back of the bank card used by the Customer. Payment security is based on the authentication of the Customer by code and on the confidentiality of all the data transmitted by him.

Any payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Reservation at the Customer's expense, without prejudice to any civil or criminal action against him.

3.2.1.2. Booking Data

As part of the fight against fraud on the Internet, information relating to the Customer's Reservation may be transmitted to any third party authorized by law or designated by LHG EXPLOITATION for the sole purpose of verifying the identity of the Customer, the validity of the Reservation, the method of payment used.

Following this check, LHG EXPLOITATION reserves the right to request a photocopy of the Customer's identity card and/or any information relating to the Customer's identity. The Customer has the right to access, rectify and delete personal data concerning him and processed by LHG EXPLOITATION, under the conditions provided for in the Personal Data Protection Policy available on the Services (link at the bottom of the Service page).

 3.2.2. Means of payment within the Establishment

The methods of payment accepted (in addition to cash) are as follows: Visa cards, Master Card. Other payment methods may be accepted such as: American Express, UnionPay, etc.

We invite the Customer to contact the Establishment for accepted payment methods. ‍

ARTICLE 4 - SALE ON THIRD PARTY TRAVEL SITES

LHG EXPLOITATION enters into partnership contracts with third party travel sites.

These partnerships are intended to allow the Customer, using the services of third party travel sites, to search, select, and book accommodations in the Establishments.

In this case, the partner is the Customer's main contact person for any question related to his Booking.

Bookings made by the Customer via third party travel sites are made through the dematerialized Booking form accessible online on the website and mobile services of third party travel sites. The general conditions of sale of third party travel sites apply to the Customer's reservation on these third party travel sites.

The conditions applicable to the Customer's stay at the selected Establishment are the Establishment's Stay Terms and Conditions. The Customer approaches the Establishment to find out about it.

ARTICLE 5 - SPECIAL CONDITIONS FOR PROMOTIONAL OFFERS AND/OR SPECIAL OFFERS

At different times of the year, LHG EXPLOITATION may issue promotional offers and/or special offers to which specific rates and special conditions of sale apply, which can be consulted under the following conditions:

• By clicking on the tab on the Site corresponding to the promotional offer and/or special offer that is the subject of the Customer's Reservation;
• As part of the Customer journey on the Site;
• To benefit from these Promotional Offers and Special Offers giving right to specific rates, the Customer may be asked to enter a personal and specific code to justify the application of said rate.

ARTICLE 6 - RESPONSIBILITY

6.1. LHG EXPLOITATION and the Customer undertake to fulfill their commitments in accordance with the GTC in good faith and are responsible for any damage they may cause to the other Party as a result of a fault attributable to them.

6.2. By making a Booking through the Services, the Customer enters into a direct contractual relationship with the Establishment. The conditions applicable to his stay in the Establishment are specific to each Establishment. The Customer is invited to contact the selected Establishment to find out its Stay Terms and Conditions.

In particular, from the moment the Customer makes a Booking on the Services, LHG EXPLOITATION acts only as an intermediary between the Customer and the Establishment, by transmitting the Booking details to the Establishment concerned and by sending the Customer a confirmation email in the name and on behalf of the Establishment.

The Customer acknowledges and accepts that LHG EXPLOITATION only acts as an intermediary and that therefore LHG EXPLOITATION cannot be held liable for:

• of the use of Data by the Establishment: LHG EXPLOITATION, in its capacity as a technical service provider, has no control over the use by the Establishment of the Data transmitted by the Customer.

• Offers: the Establishments update the Offers and in particular all of their rates, availability and other information relating to the Offers. LHG EXPLOITATION strives to ensure the accuracy of the Offers, in particular with regard to availability, price and description, but cannot guarantee the fidelity and completeness of the Offers or if the Offers are in accordance with the information at its disposal. The Customer is invited to contact the Establishment concerned to find out its Stay Terms and Conditions.

• booked stays: once the Reservation has been confirmed by the Establishment to the Customer by e-mail, the Establishment becomes the Customer's main contact person.

In all cases, the Establishment is solely responsible for the progress of the booked stay and more generally is solely responsible for the relationship with the Customer, in particular with regard to the Offer and the Reservation. The Customer contacts the Establishment to find out its Stay Terms and Conditions.

6.3. The photographs presented on the Services have indicative value and are non-contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Establishments presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or possible renovations.

6.4. LHG EXPLOITATION cannot be held responsible for the non-execution or poor execution of the Customer's Reservation in the event of force majeure, due to the third party, unpredictable and insurmountable, due to the Customer, in particular the unavailability of the Internet network, impossibility of access To the Services, external intrusion, computer viruses or in case of prepayment not authorized by the cardholder's bank.

 6.5. Hypertext links may refer to sites/services other than the LHG EXPLOITATION Site, which disclaims any responsibility for the content of these sites and services.

 6.6. The Customer acknowledges the risks associated with the use of the Internet. LHG EXPLOITATION will make its best efforts to ensure that its suppliers ensure the proper functioning of the Services but cannot guarantee that the Services are free of any anomaly or malfunction. LHG EXPLOITATION cannot therefore be held responsible for damages resulting from the use or total or partial impossibility of using the Services. In particular, it cannot be held liable in the event of non-performance or poor performance due to the Customer, a third party or due to force majeure.

6.7. Any Booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.‍

6.8. As part of his Booking and his stay, the Customer undertakes not to harm in any way the members of the Establishment team as well as third parties present in the Establishment. Such behavior may lead the Establishment to expel the Customer outside the Establishment without this Customer being able to claim any right to compensation.

ARTICLE 7 - MODIFICATION OF THE TERMS AND CONDITIONS

The applicable terms and conditions are those accepted by the Customer at the time of Booking. However, LHG EXPLOITATION reserves the right to modify these T&Cs at any time, without notification to the Customer, at any time. Such changes will take effect immediately. Any use of the Services subsequent to a modification of the CGV will imply the acceptance by the Customer of these modifications. Therefore, it is recommended that the Customer regularly consult these GCS in order to take note of these changes, and to print and keep a copy of the GCS.

ARTICLE 8 - PERSONAL DATA

LHG EXPLOITATION collects and processes Personal Data, in particular from Customers (hereinafter the “” Persons concerned ”) when Booking and authenticating Customers, as well as in the context of managing access and use of the Services.

For more information concerning the protection of their Personal Data, Customers are invited to consult the Privacy Policy available on the Services, on the Application, or by clicking on the following link: xxx

ARTICLE 9 - INTELLECTUAL PROPERTY RIGHTS

These terms and conditions do not involve any transfer of intellectual property rights of any kind. The Customer has the sole right to navigate and in particular to make Reservations on the Services, worldwide and under the conditions provided for in the CGV. The brands and logos appearing on the Site are the intellectual property of LHG EXPLOITATION. Their use is prohibited without the prior written consent of LHG EXPLOITATION. The partial or total reproduction in any medium whatsoever of this site or its elements is authorized only for personal purposes. The texts posted on this Site, unless otherwise specified, are the intellectual and legal property of its publisher LHG EXPLOITATION. These original texts may be cited under the conditions set out in article L.122-5 of the Intellectual Property Code, provided that the URL of the site is indicated in plain text or in the form of a hypertext link. Any photographic reproduction on the Site is the property of LHG EXPLOITATION or has been the subject of prior authorization from its author. Any link from the Site has been subject to prior authorization; any link to the Site must be the subject of prior written authorization.

ARTICLE 10 - COMPREHENSIVENESS AND TITLES

These terms and conditions are supplemented by the legal notices, the personal data policy and the cookie use policy.

Since these documents are subject to change over time, the most recent version prevails over previous versions. These contractual documents are applicable to the exclusion of any other document from the Customer that is not enforceable against LHG EXPLOITATION.

These documents express the entirety of the obligations of the Parties with respect to the subject matter they cover. No general or specific conditions communicated by the Customer may not be integrated into these GTC.

In the event of a contradiction between the Booking confirmation and the GTC, the provisions appearing on the Booking confirmation will be the only ones applicable to the obligation in question.

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses of these Terms and Conditions, and any of the clauses, the titles will be discarded and the content of the clause in question will prevail.

ARTICLE 11 - FORCE MAJEURE

Force majeure refers to any external event that is both unpredictable, insurmountable and external to the Customer or LHG exploitation. Those usually recognized by the case law of French courts and tribunals are considered to be cases of force majeure or fortuitous events.

Each party cannot be held responsible to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party bears the burden of the resulting costs.

ARTICLE 12 - COMPLAINTS — CUSTOMER SERVICE

Any request for information or complaint concerning a Reservation must be sent either to the Establishment concerned, or to the Partner's customer service, or to the LHG EXPLOITATION Customer Service, which will be responsible for mediating between the Parties.

The contact details for LHG EXPLOITATION's customer service are as follows:

By mail: Voltaire Tower, 1 place des Degrés, 92800Puteaux

By phone: + 33 (0) 1.73.21.98.99

By email: relation@louvre-hotels.com

The Customer is invited to send any complaint relating to a stay as soon as possible, in order to facilitate its processing. He must also have taken care during his stay to report any inconvenience in order to limit the possible consequences.

SECTION 13 - BLOCKADE

In accordance with article L.223-1 of the Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can subscribe to a list opposing telephone canvassing free of charge. This list is accessible via the following site: www.bloctel.gouv.fr.

ARTICLE 14 - CONSUMER MEDIATOR

After contacting our Customer Service Department, and in the absence of a satisfactory response within sixty (60) days, you can contact the Tourism and Travel Mediator by email using the referral form available on the website www.mtv.travel, or by mail to the following address:

Tourism and Travel Mediation Association (MTV)

17 Avenue Carnot

75017 PARIS

ARTICLE 15 - APPLICABLE LAW

These general conditions are subject to French law. In accordance with article L.141-5 of the Consumer Code, the consumer may, at his choice, in addition to one of the courts with territorial jurisdiction under the Code of Civil Procedure, refer to the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of harmful facts. The Parties undertake to make their best efforts to reach an amicable settlement.

‍